I scheduled an appointment online for emissions inspection. When I dropped off the car, the estimated wait time given by the representative behind the counter was 40 minutes. I received a call that the car was finished well under the estimated time. When I picked up the car, I was provided with the receipt, outline of the work performed, list of recommended work, and a friendly reminder that my 60k service was coming due. It was an easy and great experience! Would definitely return.