My friend took my car here on Wednesday for a simple State inspection and emissions test. He was there over an hour before they came out and told him they LOST my key. They thought it was in another customers car. That's scary and unacceptable. Thankfully that was not my only key, but I had to leave work an hour early to bring them another key so they could do the inspection. They thought it was sufficient to cover the cost of a the inspections, when they cost me my hourly wage and gas to come and give them another key. I almost missed my next appointment, because they lost my key. I called them Saturday to inquire about my key. They found it, but it's broken. Apparently they are trying to fix it, I expect a new key it wasn't refurbished when I gave it to them. I also have no idea when they found it because they didn't call with an update or to let me know anything. I also intentionally waited to call back to see if the owner cared enough to call and personally apologize for the inconvenience and poor customer service. I gave them a chance to improve before writing this review. Mistakes happen but in customer service it's how you handle it that matters. It has been 3 days and the owner hasn't called to apologize or made any real attempt to compensate for the huge mistake. What if that was my only set of keys? What if I had been in a meeting and my friend couldn't reach me. It's the disrespect of my time, the lack of owner involvement, communication and accountability that let's me know they shouldn't be trusted with your car. Save yourself the bad experience and take your car elsewhere. (I'll update my review if the owner calls me, now that I have told his staff to have him call me)