Ashburn Auto Repair

(571) 291-2945
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 8:00 AM - 5:00 PM
2

I got the job done somewhere else and pay $300 almost $400 less. I did have to pay over $70 for the mechanic to tell me it was going cost us almost $600 to almost 1000 dollars to fiX my car. Echo is over $70 for them to tell me what was wrong with my car. My husband and I were stranded without a car for two days in Virginia and we live in Pennsylvania. I think they tried to take advantage of a lady. My uncles were mechanics by trade.😁😮❗I did give it a two star because they did give the right diagnose and the people were polite good customer service in the front and good coffee nice clean bathroom. Too expensive

5

Went to have my Emissions tested. Said the wait would be 2 hours, and they were done in less than 1 hour. I was driving around all morning and they were the only ones that was able to help. Thank you for your efficiency and professionalism!

1

My friend took my car here on Wednesday for a simple State inspection and emissions test. He was there over an hour before they came out and told him they LOST my key. They thought it was in another customers car. That's scary and unacceptable. Thankfully that was not my only key, but I had to leave work an hour early to bring them another key so they could do the inspection. They thought it was sufficient to cover the cost of a the inspections, when they cost me my hourly wage and gas to come and give them another key. I almost missed my next appointment, because they lost my key. I called them Saturday to inquire about my key. They found it, but it's broken. Apparently they are trying to fix it, I expect a new key it wasn't refurbished when I gave it to them. I also have no idea when they found it because they didn't call with an update or to let me know anything. I also intentionally waited to call back to see if the owner cared enough to call and personally apologize for the inconvenience and poor customer service. I gave them a chance to improve before writing this review. Mistakes happen but in customer service it's how you handle it that matters. It has been 3 days and the owner hasn't called to apologize or made any real attempt to compensate for the huge mistake. What if that was my only set of keys? What if I had been in a meeting and my friend couldn't reach me. It's the disrespect of my time, the lack of owner involvement, communication and accountability that let's me know they shouldn't be trusted with your car. Save yourself the bad experience and take your car elsewhere. (I'll update my review if the owner calls me, now that I have told his staff to have him call me)

5

I have been a customer for about 5 year, and I have always found the head mechanic (Lee) to be forthcoming and honest with me. Every problem that they have discovered on my vehicle over this period was a problem that I already suspected. I’ve found both Lee and the owner to be willing to discuss and answer my questions. I’ve read other reviews here that criticize their rates, but frankly I disagree with that. They have serviced my water pump, tires, brakes, battery, etc.. All of the work was done properly, without incident, and in a timely fashion.

5

5

Lee as well as the owner very professional. Will keep you informed of any problems.excellent workmanship.

4

5

Very nice people, they do very good job. I always go here.. they take care of everything, I know them more than 5 years, Thank you guys

5

5

Friendly, professional and got the job done on time! Clean and tidy lobby as well.

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