Ashburn Auto Repair

Great customer service..

Excellent service

I went in for an emissions and safety inspection. When I went to pick up the car I was not notified that during the inspection the window went down but no longer goes up. My car was left sitting in the parking lot with the window open and I found out it didn’t work when I went to put it up. The receptionist checking me out didn’t mention it and it wasn’t on the paperwork. When I went back in to find out what happened I was told putting the window down was part of the inspection. That may be but the window worked prior to that and no one notified me that it was now broken. When the owner came out I expressed my frustration that the car was left open and anyone could steal from it and I was not notified that it was broken. The owner was rude and condescending telling me the area was safe and it’s not NY that the car was out front and the receptionists were watching it. The same receptionists who didn’t know the window was open and now working, and didn’t know that they should be watching it. The owner was disrespectful and disregarded my concerns telling me that the USA is safe. I’ve now taken my car to a different auto center as they took no accountability for the lack of communication with me and didn’t even offer a solution to put the window up manually.

Great service. Quick inspection done on my Tesla. The only problem I had was that they said my car was done and parked in the back. I had to search my car in a partially full parking lot. It was a bit inconvenient given the fact my ankle was sprained. Overall, great service, I plan on using them again if I am in the area.

Good

Always helpful, friendly and well-prices. I have appreciated their service on all my vehicles!

I went to this shop to do inspection and emissions. The Indian emissions guy was very rude, unprofessional and was speaking with a very loud tune. He shouldn’t even work there. He clearly does not know how to talk to a customer and he can’t even speak English properly. I do not recommend speaking to him. The other stuff members were nice.